Privacy Policy

Astrocheq ("Company", "we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website and services.

This policy is published in accordance with the Information Technology Act, 2000 and applicable rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. User Consent

By accessing or using Astrocheq, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please do not use the website or services. Your continued use constitutes your consent to the collection, processing, storage, and disclosure of your information as described herein.

2. Information We Collect

a) Personal Information

• Name, email address, phone number
• Billing and payment-related details
• Birth details or other inputs provided for astrology-related services
• Any information submitted through forms, chats, or support queries

b) Device & Usage Information

• IP address, browser type, device type, operating system
• Time zone, pages visited, referral sources
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and deliver our services and reports
• Process payments and manage transactions
• Communicate regarding orders, updates, or support
• Improve website functionality and user experience
• Detect and prevent fraud or misuse
• Send promotional or informational emails (you may opt out anytime)

We do not sell your personal data.

4. Cookies & Tracking

We use cookies and similar technologies to enhance performance and analyze usage. You can disable cookies through your browser settings, but some features may not function properly.

5. Sharing of Information

We may share your information only with:

• Trusted service providers (payment gateways, analytics, hosting, email services)
• Legal or regulatory authorities when required by law

All third parties are bound by confidentiality and data protection obligations.

6. Data Retention

We retain personal data only as long as necessary to:

• Fulfill services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

You may request deletion of your data, subject to legal obligations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion or restriction of processing

To exercise your rights, contact us at support@astrocheq.com.

8. Data Security

We implement reasonable technical and organizational security measures to protect your data against unauthorized access, misuse, or loss. However, no online system is 100% secure.

9. Minors

Astrocheq is intended for users 18 years and above. We do not knowingly collect personal data from children under 14 years of age. If such data is identified, it will be deleted promptly.

10. Do Not Track

We do not respond to "Do Not Track" signals from browsers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on the website. Continued use constitutes acceptance of the updated policy.

12. Contact & Grievance

For questions, concerns, or complaints regarding this Privacy Policy:

support@astrocheq.com

Legal Note: By using Astrocheq, you agree to this Privacy Policy and acknowledge responsibility for the accuracy of the information you provide.