Privacy Policy

Astrocheq ("Company", "we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website and services.

This policy is published in accordance with the Information Technology Act, 2000 and applicable rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. User Consent

By accessing or using Astrocheq, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please do not use the website or services. Your continued use constitutes your consent to the collection, processing, storage, and disclosure of your information as described herein.

If you are located in the European Economic Area, the United Kingdom, or Switzerland, this "continued use" basis does not apply to non-essential cookies and tracking technologies (analytics and marketing). For those, we rely on your explicit, opt-in consent given through the cookie banner and preferences center described in Section 4 and our Cookie Policy, which you may withdraw at any time. See Section 13 for the full list of rights available to you under the GDPR.

2. Information We Collect

a) Personal Information

• Name, email address, phone number
• Billing and payment-related details
• Birth details or other inputs provided for astrology-related services
• Any information submitted through forms, chats, or support queries

b) Device & Usage Information

• IP address, browser type, device type, operating system
• Time zone, pages visited, referral sources
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and deliver our services and reports
• Process payments and manage transactions
• Communicate regarding orders, updates, or support
• Improve website functionality and user experience
• Detect and prevent fraud or misuse
• Send promotional or informational emails (you may opt out anytime)

We do not sell your personal data.

4. Cookies & Tracking

We use cookies and similar technologies to enhance performance and analyze usage. You can disable cookies through your browser settings, but some features may not function properly. On our international/global site, non-essential cookies (analytics: Google Analytics, Microsoft Clarity; marketing: Meta Pixel) are blocked by default and only load after you opt in through the cookie banner or the "Cookie Settings" link in the footer. See our Cookie Policy for the full list of cookies, their purpose, and duration.

5. Sharing of Information

We may share your information only with:

• Trusted service providers (payment gateways, analytics, hosting, email services)
• Legal or regulatory authorities when required by law

All third parties are bound by confidentiality and data protection obligations.

6. Data Retention

We retain personal data only as long as necessary to:

• Fulfill services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

You may request deletion of your data, subject to legal obligations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion or restriction of processing

To exercise your rights, contact us at support@astrocheq.com.

8. Data Security

We implement reasonable technical and organizational security measures to protect your data against unauthorized access, misuse, or loss. However, no online system is 100% secure.

9. Minors

Astrocheq is intended for users 18 years and above. We do not knowingly collect personal data from children under 14 years of age. If such data is identified, it will be deleted promptly.

10. Do Not Track

We do not respond to "Do Not Track" signals from browsers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on the website. Continued use constitutes acceptance of the updated policy.

12. Contact & Grievance

For questions, concerns, or complaints regarding this Privacy Policy:

support@astrocheq.com

13. EEA / UK Users (GDPR)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) / UK GDPR gives you additional rights and requires us to explain the following:

a) Controller & Contact

Astrocheq is the data controller for personal data collected through this website. For any privacy question or to exercise a right below, contact support@astrocheq.com.

b) Legal Basis for Processing

• Contract — order intake, birth-detail processing, report delivery, payment processing, and customer support.
• Consent — analytics cookies (Google Analytics, Microsoft Clarity) and marketing cookies/pixels (Meta Pixel and the Meta Conversions API), and any promotional email you are not otherwise entitled to under contract. You may withdraw consent at any time via "Cookie Settings" in the footer without affecting the lawfulness of processing before withdrawal.
• Legitimate interest — fraud prevention, website security, and service improvement, balanced against your rights.
• Legal obligation — tax, accounting, and regulatory recordkeeping.

c) International Transfers

Some of our service providers — including Google (Analytics), Meta (Pixel/Conversions API), Microsoft (Clarity), and our payment and hosting providers — are based outside the EEA/UK, including in the United States. Where we transfer personal data internationally, we rely on the provider's certification under an approved transfer mechanism (such as Standard Contractual Clauses) as offered by that provider.

d) Retention

We retain order and report data for as long as needed to deliver your report, handle support or dispute inquiries, and meet tax/accounting obligations, after which it is deleted or anonymised on request. Consent records are kept for as long as the consent is active, plus a reasonable period afterward, so we can demonstrate compliance.

e) Your Rights

Subject to applicable exceptions, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your data ("right to be forgotten")
• Restrict or object to processing
• Receive your data in a portable format
• Withdraw consent at any time, for future processing
• Lodge a complaint with your local data protection supervisory authority

To exercise any of these rights, email support@astrocheq.com. We aim to respond within 30 days.

Legal Note: By using Astrocheq, you agree to this Privacy Policy and acknowledge responsibility for the accuracy of the information you provide.